Terms of service

Overview

This website is operated by Aurayae
Throughout the site, the terms “we”, “us” and “our” refer to Aurayae.

By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional policies referenced herein.

If you do not agree to all the terms and conditions, you may not access the website or use our services.

Online Store Terms

By agreeing to these Terms, you confirm that:

  • You are at least the age of majority in your country of residence

  • You will not use our products for any illegal or unauthorised purpose

  • You will not violate any laws in your jurisdiction

Any breach of these Terms may result in termination of service.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that:

  • Content you submit (excluding payment information) may be transferred unencrypted

  • Credit card information is always encrypted during transfer

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the service without written permission from us.

Product Information & Accuracy

We make every effort to display product descriptions, images, and pricing as accurately as possible.

However:

  • Colours and appearance may vary depending on your device

  • Product descriptions are for informational purposes only

  • We do not guarantee results from use of our products

All products are used at your own discretion and risk.

Orders & Payments

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities per order or customer

  • Cancel orders that appear fraudulent or abusive

If an order is cancelled after payment, a full refund will be issued.

Shipping

Shipping times are estimates and may vary due to factors outside our control, including customs delays or carrier issues.

We are not responsible for delays once the item has been dispatched.

Please refer to our Shipping Policy for full details.

Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy, which forms part of these Terms.

Use of Products (Important)

Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

If you have a medical condition or injury, consult a qualified professional before use.

We are not responsible for misuse of products or failure to follow provided instructions.

Intellectual Property

All content on this site — including text, images, logos, and designs — is the property of Aurayae and may not be used without permission.

Limitation of Liability

To the fullest extent permitted by law, Aurayae shall not be liable for:

  • Any injury, loss, or damage resulting from use of our products

  • Indirect, incidental, or consequential damages

Our total liability shall not exceed the amount paid for the product.

Indemnification

You agree to indemnify and hold harmless Aurayae from any claim arising out of:

  • Your misuse of our products

  • Violation of these Terms

  • Breach of any law or third-party rights

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Changes to Terms

We reserve the right to update or change these Terms at any time.

Changes will be effective immediately upon posting to the website.

Contact Information

Questions about these Terms should be sent to:

info@aurayae.com