Refunds & Returns Policy

Refunds & Returns Policy

Effective Date: 2nd September 2025
Website: aurayae.com
Business Name: Aurayae
Products: Health and Wellness products
Email: info@aurayae.com
Address: 77 Whitchurch Road, Romford, RM3 9EU, United Kingdom

We want you to feel confident shopping with Aurayae. This Refunds & Returns Policy explains how you can return products, request refunds, and what conditions apply.

1. Your Right to Cancel (UK & EU Customers)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your items. You do not need to give a reason.

  • You must notify us by email at info@aurayae.com within 14 days of delivery.

  • You then have a further 14 days to return the product(s) to us.

  • Once we receive the return, we will process your refund within 14 days.

2. Conditions for Returns

To be eligible for a return, products must be:

  • Unused, unopened, and in their original packaging.

  • In the same condition as received.

  • Accompanied by proof of purchase (order number or confirmation email).

Please note: For hygiene and safety reasons, we cannot accept returns of opened or used health and wellness products.

3. How to Initiate a Return

  1. Contact us at info@aurayae.com with your order number, product details, and reason for return.

  2. We will provide you with the return address and instructions.

  3. Pack the product securely to avoid damage during transit.

  4. Ship the item back using a tracked delivery service (recommended).

4. Return Costs

  • Customers are responsible for return shipping costs, unless the item is faulty or we sent the wrong product.

  • If your item is faulty, damaged, or incorrect, we will cover the cost of return shipping or offer a replacement at no extra charge.

5. Refunds

  • Refunds are issued to the original payment method only.

  • Please allow up to 14 days after we receive your return for the refund to appear in your account.

  • Shipping fees paid at checkout are non-refundable, except where the return is due to our error (faulty or incorrect item).

6. Exchanges

At this time, we do not offer direct product exchanges. If you would like a different product, please return your original order for a refund and place a new order through our website.

7. Non-Returnable Items

  • Opened or used health and wellness products.

  • Gift cards or downloadable digital products (if applicable).

  • Items returned beyond the 14-day period.

8. Faulty or Damaged Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@aurayae.com with:

  • Your order number,

  • A description of the issue, and

  • Photos (if applicable).

We will arrange a replacement or full refund as quickly as possible.

9. Contact Us

If you have questions about this policy or need assistance with a return, please contact our customer support team:

Aurayae
77 Whitchurch Road, Romford, RM3 9EU, United Kingdom
Email: info@aurayae.com

Refunds & Returns Policy

Effective Date: 21st February 2025
Last Updated: 21st February 2025

At Peak1, we strive to ensure that our customers are fully satisfied with their purchases. If you are not completely happy with your order, we offer a hassle-free returns and refunds policy to make your shopping experience with us risk-free and transparent.

This policy explains how you can return products, request a refund, and what conditions apply.

1. Eligibility for Returns
You may return products if they meet the following conditions:

✔ The product is unopened, unused, and in its original packaging.
✔ The return request is made within 30 days of delivery.
✔ You have proof of purchase (e.g., order confirmation or receipt).

Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
❌ Opened or used supplements.
❌ Products that have been tampered with.
❌ Items marked as “Final Sale” or “Non-Returnable.”
❌ Gift cards or promotional items received as free gifts.

If you received a damaged, defective, or incorrect product, please see Section 5 for how we handle these cases.

2. How to Initiate a Return
To start a return, follow these simple steps:

1️⃣ Email Us at info@peak1nutrition.com with your order number, item(s) you wish to return, and the reason for the return.
2️⃣ Wait for Approval – We will review your request within 2 business days and provide a return authorization and instructions.
3️⃣ Ship the Product – Once approved, send the item back using the provided return address. You are responsible for return shipping costs unless the item is defective or incorrect.

📌 Return Address:
Peak1
77 Whitchurch Road, Romford, RM3 9EU, United Kingdom

3. Refund Process & Timeframes
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

✔ Approved Refunds:
Refunds will be issued to your original payment method (e.g., credit card, PayPal).
Processing time: 5-10 business days from the date of return approval.


✔ Partial Refunds:
If a product is returned damaged or not in original condition, only a partial refund may be granted.


❌ Rejected Refunds:
If a return does not meet our policy conditions, it will not be eligible for a refund.
📩 If you haven’t received your refund after 10 business days, please contact your bank or payment provider first, then reach out to us at info@peak1nutrition.com if further assistance is needed.

4. Return Shipping Costs
🚚 Customers are responsible for return shipping costs unless:
✔ The item was received damaged, defective, or incorrect.
✔ The return is due to an error on our part.

📦 Shipping Recommendations
We recommend using a trackable shipping service or purchasing shipping insurance for returns.
Peak1 is not responsible for lost or undelivered return shipments.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with the following details:

📸 Photos of the damaged or incorrect product.
📜 Your order number and description of the issue.

Once we verify the issue, we will:
✔ Offer a replacement at no extra cost.
✔ Provide a full refund if a replacement is not desired.
✔ Cover the return shipping costs (if required).

📩 Contact us at: info@peak1nutrition.com

6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us at info@peak1nutrition.com, and we will assist you.

7. Subscription Cancellations & Refunds
If you have a subscription service with Peak1, please note:
✔ You can cancel your subscription anytime via your account settings.
✔ Cancellations must be made at least 48 hours before your next billing date to avoid being charged for the next cycle.
✔ Subscription refunds will only be processed if the product has not yet been shipped.

For assistance with subscription cancellations, contact us at info@peak1nutrition.com.

8. International Orders
🌍 If you are returning an item from outside the UK, please:
✔ Clearly mark the package as a "Return" to avoid customs fees.
✔ Be aware that return shipping costs and import duties are non-refundable.

🚚 International shipping delays are outside of our control, so we appreciate your patience.

9. Policy Updates & Changes
We may update this policy from time to time to reflect changes in our business or legal requirements. The latest version will always be available on our website.

📌 Last Updated: 21st February 2025

10. Contact Us
If you have any questions about our Refunds & Returns Policy, feel free to reach out:

📍 Peak1
📧 Email: info@peak1nutrition.com
🏠 Address: 77 Whitchurch Road, Romford, RM3 9EU, United Kingdom

We are here to ensure a smooth and transparent returns process for all our customers. Thank you for choosing Peak1 Nutrition!