Terms & Conditions

Effective Date: 2nd September 2025
Website: [aurayae.com]
Business Name: Aurayae
Products: Health and Wellness products
Email: info@aurayae.com
Address: 77 Whitchurch Road, Romford, RM3 9EU, United Kingdom

Please read these Terms and Conditions (“Terms”) carefully before using the aurayae.com website operated by Aurayae (“we,” “our,” or “us”). By accessing or purchasing from our website, you agree to be bound by these Terms.

1. Eligibility

By using this website, you confirm that you are at least 18 years old or have the consent of a parent or guardian.

2. Products and Services

Aurayae sells Health and Wellness products. While we make every effort to display product details accurately, minor variations in colour, size, or packaging may occur.

3. Orders and Payment

  • All orders are subject to availability and acceptance.

  • Prices are listed in GBP (£) and include applicable UK VAT unless otherwise stated.

  • We accept secure online payments through trusted third-party payment processors.

  • By placing an order, you confirm that you are authorised to use the payment method provided.

4. Shipping and Delivery

  • We ship within the UK and internationally (where available).

  • Delivery times are estimates only; we are not responsible for delays beyond our control.

  • Shipping costs will be calculated at checkout and displayed before payment.

5. Returns, Refunds, and Cancellations

  • You have the right to cancel or return your order within 14 days of delivery in accordance with the UK Consumer Contracts Regulations, provided items are unopened, unused, and in resalable condition.

  • To request a return, email info@aurayae.com with your order details.

  • Refunds will be processed within 14 days of receiving returned goods.

  • We cannot accept returns for perishable or hygiene-sensitive items once opened.

6. Intellectual Property

All content on aurayae.com, including text, graphics, logos, product images, and design, is the property of Aurayae or licensed to us. You may not copy, reproduce, or distribute our content without prior written consent.

7. Limitation of Liability

  • Our products are intended to support general health and wellness. They are not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before starting any new supplement or regimen.

  • We are not liable for any indirect, incidental, or consequential damages arising from use of our website or products.

  • Our total liability for any claim relating to your purchase will not exceed the total price paid for the product.

8. User Obligations

You agree not to:

  • Use our website for unlawful or fraudulent purposes.

  • Attempt to gain unauthorised access to our systems.

  • Misuse our intellectual property or brand.

9. Privacy and Data Protection

We handle your personal data in accordance with our Privacy Policy, available on our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, services, or practices.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Aurayae
77 Whitchurch Road, Romford, RM3 9EU, United Kingdom
Email: info@aurayae.com

Terms & Conditions

Effective Date: 21st February 2025
Last Updated: 21st February 2025

Welcome to www.peak1nutrition.com ("Website"). This Website is owned and operated by Peak1 ("we," "our," or "us"). By accessing and using this Website, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use our Website.

1. Company Information
Business Name: Peak1
Website: www.peak1nutrition.com
Registered Address: 77 Whitchurch Road, Romford, RM3 9EU, United Kingdom
Email: info@peak1nutrition.com
2. General Terms
By using this Website and purchasing our products, you confirm that:

You are at least 18 years old or have the consent of a parent or guardian.
You are legally capable of entering into a binding contract.
You agree to provide accurate and up-to-date information when making a purchase or creating an account.
You will not use this Website for fraudulent or unlawful purposes.
3. Products & Orders
A. Product Information
We sell supplements for people optimizing health & performance. While we strive for accuracy, we do not guarantee that all product descriptions, images, and information are error-free.

B. Order Acceptance & Cancellation
All orders are subject to availability and acceptance.
We reserve the right to reject or cancel any order due to:
Suspected fraudulent activity
Incorrect pricing due to typographical errors
Stock unavailability
If your order is canceled, you will receive a full refund to your original payment method.
C. Pricing & Payment
Prices listed on the Website include VAT (where applicable) but exclude shipping fees.
Payments must be made in full at checkout using accepted payment methods (e.g., credit card, PayPal).
If payment is declined, your order will not be processed.
D. Subscription Services
We offer subscription-based purchases for certain products.
By subscribing, you agree to automatic recurring payments until canceled.
Subscriptions can be canceled anytime via your account settings or by contacting us at info@peak1nutrition.com.
4. Shipping & Delivery
A. Shipping Locations
We ship to the United Kingdom, Europe, and select international destinations. Availability and costs vary based on location.

B. Estimated Delivery Times
UK: 2-5 business days
Europe: 5-10 business days
International: 7-15 business days
Delivery times are estimates only and may vary due to factors beyond our control.

C. Shipping Costs & Tracking
Shipping costs are calculated at checkout based on weight and destination.
Tracking details will be provided via email once the order is shipped.
D. Lost or Delayed Orders
If your order does not arrive within 30 days, please contact info@peak1nutrition.com.
We are not responsible for delays caused by couriers, customs, or force majeure events (e.g., natural disasters, strikes).
5. Returns & Refunds
A. Eligibility for Returns
We accept returns within 30 days of delivery.
To qualify for a refund, the item must be unused, unopened, and in its original packaging.
B. Non-Returnable Items
Opened or used supplements
Gift cards
Discounted items
C. Refund Processing
Refunds are issued to the original payment method within 7-14 business days after the return is approved.
Return shipping costs are the customer’s responsibility, unless the return is due to our error.
To initiate a return, contact us at info@peak1nutrition.com.

6. Health Disclaimer
Our supplements are not intended to diagnose, treat, cure, or prevent any disease.
Consult a healthcare professional before using our products, especially if you are pregnant, nursing, taking medication, or have a medical condition.
The information on this Website is for educational purposes only and should not be considered medical advice.
7. User Accounts
Creating an account is optional but allows for faster checkout, order tracking, and exclusive offers.
You are responsible for maintaining the confidentiality of your login details.
We reserve the right to terminate or suspend accounts suspected of fraudulent or abusive activity.
8. Intellectual Property
All content on this Website, including logos, product descriptions, images, and graphics, is the intellectual property of Peak1 and is protected under copyright and trademark laws.
You may not copy, distribute, modify, or use our content without prior written consent.
9. Privacy & Data Protection
We comply with GDPR and UK data protection laws.
Your personal data is collected, stored, and processed in accordance with our Privacy Policy.
For questions about data usage, email us at info@peak1nutrition.com.

10. Limitation of Liability
To the maximum extent permitted by law:

We shall not be liable for any indirect, incidental, or consequential damages arising from product use or Website access.
Our liability is limited to the amount paid for the product.
We do not guarantee that the Website will be error-free, secure, or available at all times.
11. Governing Law & Dispute Resolution
These Terms are governed by the laws of England & Wales.
Any disputes will be resolved in courts located in the United Kingdom.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the updated "Effective Date."

13. Contact Us
For questions regarding these Terms, please contact:

📍 Peak1
📧 Email: info@peak1nutrition.com
🏠 Address: 77 Whitchurch Road, Romford, RM3 9EU, United Kingdom